If you feel that we have not met these guarantees, we encourage you to escalate your concerns or complaints to the Capital Online Casino management team. Contact us by clicking here.

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Bonuses and promotions

1. All opening offers will be paid out within the timeframe specified in our Terms and Conditions.
2. Capital Online Casino players are eligible for a wide range of regular, cutting-edge promotions. We will keep you informed of all promotions, news and updates.
3. Promotional mechanics and requirements will always be clearly communicated and fairly upheld.
4. We guarantee that the wagering requirements for cashing in bonuses will be transparently communicated to players and fall within reasonable industry standards.
5. Terms and Conditions will always be easily accessible, clearly communicated and consistently upheld.
6. Winners of promotions and tournaments must be announced and credited on the specified date. The mechanisms used to select winners are guaranteed to be fair and objective, as per the promotion's qualifying requirements.

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Customer service and Support

1. Capital Online Casino provides a number of communication channels to ensure the accessibility of our services and we will always endeavor to use the channel of your preference.
2. Unresolved issues can always be escalated to the Capital Online Casino Operations department for resolution. If your issue is not being resolved, please contact us by clicking here.

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Purchasing and Banking

• Need assistance with purchasing? We'll always have a consultant available, who is knowledgeable about the purchasing options and able to assist you in making the best choice.
• We source a variety of reliable, tried and tested Alternative Purchase Methods (APM's) to suit your unique, individual needs.
• All transactions are protected by 128-bit SSL (Secure Socket Layer) digital encryption technology, and facilitated by credible electronic cash merchants.
• Cash-ins are guaranteed within the specified timeframe for the payment method, provided that the player has met the cash-in requirements.
• Capital Online Casino guarantees to hold a cash balance in reserve at all times, sufficient to pay all players winnings.

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Casino Software

• Capital Online Casino operates on software developed by Microgaming Systems, an established and respected supplier of gaming software.
• Independent auditors perform ongoing reviews of all Capital Online Casino payout percentages and review the random-number generator embedded in the software.
• Capital Online Casino software is guaranteed virus-free when acquired from our websites or CDs.

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Licensing and Reviews

• Capital Online Casino payout percentages are reviewed by Independent auditors on a monthly basis.
• Capital Online Casino is licensed by the Kahnawake Gaming Commission. This commission subjects all applicants (including key staff) to a National Fraud Center background check, and reviews our software and control systems to ensure fairness, accuracy and reliability.
• Capital Online Casino follows best practices as laid down by leading regulators and industry associations.

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Privacy and Communications Policy

• Capital Online Casino has adopted the highest levels of privacy for our customers' information. We guarantee the following:
• Not to sell, give away, or otherwise communicate your personal information to any other persons or companies, except as necessary to provide you with the best service and products.
• Capital Online Casino may use your personal details to provide you with information or materials only if you requested it.
• You always have the option to unsubscribe or remove your information from the casino database.

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Player Security

• Capital Online Casino ensures that all our players are protected at all times, with the latest online security and encryption technology.
• We are pro-active in identifying fraudulent activity and eradicating it to make Capital Online Casino a safer place to play.